FIRST NON-FAN
Tuesday, September 2nd, 2008Well, I knew it was coming but didn’t think it would come this soon. I had the experience of running into someone who viewed the excerpt of my book online and didn’t think that I “got it”. The comment was that my book covered customer service for retail and service but that in their particular company, it was different. They noted that their customers were often very, very angry and it was just a completely different industry.
My hope that is when people read my book they see beyond the particular example put in front of them. The trick is to try to apply the information to their company. For example, I may give an example of being in a grocery store and receiving rude service. Then I talk about how the checker responded (or should have responded). I realize that not everyone works at a grocery story so forget that the example is a grocery store. Concentrate on looking at response and then think about how you can apply that to your company.
I realize that not everyone is as excited as I am about customer service. Okay, now I am over the shock!