Although I haven’t totally embraced technology, what I do use I love.  I am a texter.  I love that I can acquire my e-mail from my cell phone.  And of course, I use my phone as a phone many times in a day.  Basically, my phone is involved in every aspect of my life.  It never leaves my side.

Interestingly, the thing that bugs me the most in society is people and their rudeness of using a phone.  You know what I am talking about — you are in line behind someone and they are on their cell phone and it slows down the line process.  Or you are talking with someone and all of a sudden they grab their phone to check their e-mail.  It as if the person on the other end is more important than you.

So, I have started to make a very conscious effort to have good cell phone etiquette.  It is actually very tough for me.  But, if the one thing that bothers me about others is that, and I can’t change others, I can only change me, then I need to change the way I handle the situation. 

Think about that.  What are your thoughts?

A great week for me is meeting new people and this week, I did just that.  I started the week on WBGZ radio (the interview is found on my home page).  We discussed a bit on customer service but focussed on social media, social media etiquette and so much more.  Mark is a wonderful interviewer and it looks like we are going to be interviewing about every other month.  Then I spoke with three brand new clients this week, two of which requested customer service training and one had a variety of training compiled into two hours.

 My heartfelt thanks to those clients who bring me into their business just to help them add a little “WOW” to their day.