I am at a large box store and while the checker is checking me out, she says “did you find everything you were looking for”?  (Great job!)  I said “actually, I bought two bags of charcoal but could not find the charcoal lighter”.  Her tone of voice changed and she said “well, it SHOULD have been by the charcoal” (as if I didn’t know that).  I said “I’m sorry, I didn’t see it.  Could someone get me a bottle of charcoal lighter?”  She looked around and then looked at me and said “we don’t have anybody here that can help you”. 

Okay, so why did you ask me if I found everything?  UGH.  I truly believe that is why customer service providers do not ask that question, in fear that someone will actually need them to do something extra!

By the way, I spent $310.00 at this business, not that it really matters if I spent $1 or $1,000.  What are your thoughts?

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